Ibis Budget Hotel Luzern City is a 1-star property located just a 10-minute walk from Lucerne's Main Train Station and famous landmarks. The hotel emphasizes budget-friendly stays while offering some modern amenities. Guests can enjoy a cozy atmosphere with a focus on comfort and service. Notably, it is welcoming to visitors of all gender identities and sexual orientations.
Location
The hotel is conveniently located within a 15-minute walk of Lucerne's Old Town and Lake Lucerne. Nearby attractions include the Chapel Bridge, Lucerne Arts Museum, and the Lion Monument, all within close proximity. Parking is limited and available for CHF 14 per day, requiring a displayed ticket on vehicles. Efficient public transport options are accessible to assist with further exploration of Lucerne.
Rooms
The hotel features 128 air-conditioned rooms, which include options such as twin, double, and quadruple configurations. Each room is equipped with flat-screen televisions and private bathrooms that offer complimentary toiletries. Soundproofed rooms aim to enhance a restful experience. A simple gesture, like being mindful when closing doors, is encouraged to maintain a peaceful environment for all guests.
Eat & Drink
Breakfast is available and has been noted to be significantly better than more basic self-cooking options. The hotel provides a snack bar/deli for light dining needs. Guests can also access vending machines for convenience. This dining experience is aimed at catering to various demands of visitors, whether traveling alone or in groups.
Leisure & Business
Guests can enjoy complimentary wireless internet access throughout the hotel. Additional amenities include laundry facilities, express check-out, and a 24-hour front desk for convenience. Tour and ticket assistance is also available to help guests plan their outings. The friendly staff is frequently acknowledged for providing good service during stays.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfortable Accommodations
The room size was just right, offering enough space to relax, and the air conditioning system was easy to use and maintained a perfect temperature throughout my stay.view full review
Inviting Space
The living area of the room was cozy and well-decorated, providing a welcoming atmosphere that made my downtime enjoyable.view full review
Shower Bliss
The shower had excellent water pressure, allowing me to unwind completely and enjoy refreshing showers after a long day.view full review
Well-Equipped Kitchenette
The kitchenette was a wonderful addition, equipped with all the necessary appliances, making it easy to prepare meals at my convenience.view full review
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Affordable breakfast options
Convenient location near attractions
Small room size
Basic dining experience
7.0/10
Very good
Rooms
6.9
Location
7.9
Service
7.3
Dining
6.5
Guest reviews
7.0/10
based on 24 reviews
7.2
7.2/10based on 8099 reviews
Daniel
United States,
May
2024
7.2/10
The hotel is conveniently located near the bus stop, the rooms are tiny but equipped with all essentials. The service was respectful and responsive, and the dining options were standard. Good location for transportation.
Rooms
7.0
The room was tiny but had everything inside.
Service
8.0
The service was respectful and responsive.
Location
8.0
Conveniently located near the bus stop for easy transportation.
Dining
6.0
The dining options were standard.
Facilities
James
United States,
May
2024
7.0/10
My stay at the hotel was a mix of hits and misses. The room had an overhead bunk bed that my son loved, but unfortunately, it smelled terribly of cigarette smoke. The service, as per Swiss standards, was superb and they even upgraded me to a bigger room. The location was quiet and near the center, offering easy access to transportation. However, the dining options were limited with no fresh fruit and poor quality items.
Rooms
6.0
The room had an overhead bunk bed that was a hit with my son. However, it smelled terribly of cigarette smoke.
Service
9.0
The staff was super helpful and found me another room, even bigger than the one I booked initially.
Location
8.0
The hotel is quiet and near the center, with easy access to transportation.
Dining
5.0
The dining options were limited with no fresh fruit and poor quality items.
Facilities
7.0
The hotel offers amenities included in the price.
Elizabeth
United Kingdom,
April
2024
7.0/10
The hotel offers good value for money with basic but cosy, comfortable, and clean rooms. The rooms are on the smaller side and tend to get hot, even though the AC struggles a bit. The service is a mix, with friendly day staff but a new manager focused solely on numbers. The location is very convenient with easy access to the city center by bus and nearby amenities. The dining options are decent, with affordable choices like a McDonald's breakfast nearby. Overall, a budget-friendly stay with some ups and downs.
Rooms
7.0
The rooms are basic but cosy, comfortable, and clean.
Service
6.0
The service is a mix; friendly day staff but a new manager focused solely on numbers.
Location
8.0
The location is super convenient with easy bus access to the city center and nearby amenities.
Dining
7.0
The dining options are decent, with affordable choices nearby.
Facilities
7.0
The facilities are satisfactory for a budget stay.
Bryan
United Kingdom,
April
2024
6.8/10
The hotel offers clean and minimalistic rooms, though slightly small for luggage. The service was lacking attention to detail and friendliness. The location is convenient but requires a short walk to key areas. Dining options were average. Overall, a decent stay with some room for improvement.
Rooms
8.0
The rooms are small but very clean and sort of cool in their minimalism, equipped with excellent a/c and showers.
Service
6.0
The service treated us like family members but lacked attention to details like not replacing the comforter despite our indication.
Location
7.0
The hotel is very good, conveniently located within walking distance from the train station, albeit a bit further from the city center than expected.
Dining
6.0
The dining experience was average, with room for improvement in offering more value for the money spent.
Facilities
7.0
The hotel provides the necessary facilities for a comfortable stay, though nothing extraordinary was noted.
Andy
United Kingdom,
March
2024
7.0/10
The hotel is conveniently located near the city center and a supermarket, with friendly staff and tidy rooms. However, the rooms lack storage space and a spacious desk, making it tricky to open multiple pieces of luggage. The hotel offers clear, high-speed Wi-Fi and is next to a supermarket for added convenience.
Rooms
7.0
The rooms were tidy but lacked space for storing things and a proper desk. Opening multiple luggage pieces was a challenge.
Service
8.0
The staff were friendly, helpful, and provided excellent tips for exploring the city. However, there was a minor issue with handling a specific guest, but overall, they were kind and helpful.
Location
7.0
The hotel's location is good, close to a bus stop for easy transportation. While it's situated in an industrial area, it is still walkable to the city center and conveniently next to a grocery shop.
Dining
6.0
The dining experience was good for the price, with optional orders available at similar rates. However, it was described as average in quality.
Facilities
The hotel offers basic facilities and services, including housekeeping, commercial services, a welcome drink, and tours/ticket assistance.
Maurice
United Kingdom,
January
2024
7.0/10
I have mixed feelings about the hotel. The rooms, while clean and somewhat comfortable, might be small for bigger individuals, especially in the shower area. The lack of a door lock for the toilet and shower could be inconvenient for groups of three occupying a triple room. On the bright side, the staff was polite and multilingual, although a dining recommendation turned out to be pricier than expected.
Rooms
7.0
The rooms, though small, were functional for me. Larger individuals may find them uncomfortable, especially in the shower area.
Service
8.0
The staff were polite and well-versed in multiple languages, making communication easy. However, a recommended restaurant turned out to be expensive.
Location
6.0
The hotel's location was convenient near the train station, though a bit small and cramped for movement. The complimentary travel pass through the neighboring ibis hotel was a plus.
Dining
7.0
The dining experience was overall good, but the breakfast could be pricey. However, a reservation on an early date managed to secure a free breakfast.
Facilities
7.0
Though not explicitly stated, the hotel seems to offer standard facilities. However, the value for money might be a concern based on the dining charges.
Alan
United Kingdom,
January
2024
7.4/10
While the dining can be improved with more choices, the value for budget travelers is good.
Rooms
6.0
The rooms are very small with limited window views.
Service
9.0
The service was genuinely helpful, especially with accommodating families with children.
Location
8.0
The location is fine for city access but may not be suitable for travelers with heavy luggage.
Dining
7.0
The dining experience offers good value for money but could use more variety.
Facilities
7.0
Basic facilities were available, catering to essential needs.
Walter
United Kingdom,
December
2023
7.6/10
The hotel is conveniently located with a quick bus ride to the city center, a supermarket next door, and excellent dining options nearby. The rooms are decent and clean, suitable for solo travelers in a triple room. The service is cooperative, efficient, and welcoming, offering great value for money. The location is superb, close to key attractions and public transportation. The dining experience may not cater to everyone's tastes, but there are complimentary perks for early reservations. Overall, a comfortable stay with a few minor drawbacks.
Rooms
7.0
The rooms were decent and clean, suitable for one person in a triple room.
Service
9.0
The service was very cooperative, efficient, and welcoming, offering great value for money.
Location
9.0
The hotel's location is super convenient, with easy access to the city center and public transport, surrounded by great dining options.
Dining
6.0
The dining options may not be extensive but there are complimentary perks for early reservations.
Facilities
7.0
The hotel offers standard facilities suitable for a comfortable stay.
Dave
United Kingdom,
December
2023
6.8/10
The hotel rooms come at a fair price, are clean, and the beds are quite comfortable, making them suitable for couples. They also provide a free bus pass for added convenience. However, the service lacked empathy and felt solely profit-driven with the new manager. The location is convenient with easy access to Luzern central, great restaurants nearby, but not very close to the train station. The dining experience offers good value for the price but could use more variety. Overall, it's a decent choice for a stay in Luzern.
Rooms
8.0
The rooms are clean and the bed is comfortable, ideal for couples.
Service
5.0
The service was lacking empathy and seemed profit-oriented under the new manager.
Location
9.0
The location is super convenient with quick access to the city center and nearby amenities.
Dining
7.0
The dining experience offers good value for the price but lacks variety.
Facilities
6.0
The hotel has basic facilities to meet essential needs.
Carl
United States,
December
2023
6.2/10
My stay at the hotel was a mix of pros and cons. The location was central and convenient for exploring the city, but the rooms were noisy and filled with young people during my stay. The service was lacking in friendliness and I was given misleading information about parking fees. The dining experience was decent, and the hotel offered good value for money.
Rooms
6.0
Despite being ideal for a couple due to the clumsiness and lack of a real bathroom, the rooms were suitable for a family with a kid.
Service
5.0
The staff was not very friendly and failed to inform me about visitor's cards and parking costs accurately.
Location
7.0
The hotel is fairly near the train station and convenient for an overnight stop. It is also close to Luzern Hbf station and the boat station, with helpful staff offering guidance on exploring nearby sites.
Dining
7.0
The dining was of decent quality, and the price and location of the hotel were satisfactory.
Facilities
7.0
The hotel facilities were adequate, offering the necessary amenities for a comfortable stay.
Ian
United Kingdom,
December
2023
7.6/10
The room was small but compact and had almost everything we needed, with a nice view of the mountain. The service was helpful and comfortable, although there were no tea making facilities in the room. The location was great, just a short walk from the Old Town and near the Central train station. The dining experience was okay but not exceptional, slightly above typical Ibis Budget standards. Overall, a clean and comfortable stay with friendly staff.
Rooms
8.0
The room was small but compact and had almost everything we needed, with a nice view of the mountain.
Service
7.0
The service was helpful and comfortable, although there were no tea making facilities in the room.
Location
9.0
The location was great, just a short walk from the Old Town and near the Central train station.
Dining
6.0
The dining experience was okay but not great, slightly above typical Ibis Budget standards.
Facilities
Basic facilities with standard offerings.
Kirsty
United Kingdom,
November
2023
7.0/10
The hotel was nice overall, with convenient access to attractions and affordable breakfast options. The room was small but adequate for sleeping, and the location was good for visiting Luzern. However, the room was tiny and close to the reception area, leading to some noise disturbances.
Rooms
7.0
The rooms were very small but okay for sleeping.
Service
8.0
The staff was young, cheerful, and friendly, attending to our enquiries well.
Location
9.0
The location was fabulous, within a short walk to the center of the city.
Dining
5.0
The dining experience was very basic for the price paid.
Facilities
6.0
The hotel offers optional dining with traditional fish at the same price as pre-booking.
Affordable breakfast options
Small room size
Chris
United States,
November
2023
7.4/10
My stay at the hotel was pleasant overall. The rooms were suitable for a family with a kid but felt a bit cramped for larger individuals, especially in the shower area. The service provided by the staff, including helpful receptionists and multilingual capabilities, added to the great hospitality experience. The location was convenient for accessing public transport but slightly distant from the town center. The dining options were basic, and the breakfast charge seemed steep if not included. However, the hotel offered some useful facilities and additional details like touristic tips and complimentary travel passes.
Rooms
7.0
The room was comfortable for me but may feel cramped for plus-sized individuals, especially in the shower area.
Service
9.0
The receptionists were very helpful and knowledgeable in English, German, and Spanish, contributing to a great overall stay experience.
Location
7.0
The hotel's proximity to public transport and offering touristic tips was beneficial, but it was a bit far from the town center.
Dining
6.0
The dining experience was ok but the breakfast charge could be expensive if not included.
Facilities
8.0
The hotel provided some useful facilities to enhance the stay.
Michelle
United Kingdom,
November
2023
7.6/10
The hotel was an adequate choice for our stay in Switzerland. The rooms, although a bit small for our family, served our needs well, albeit at a higher price typical for this region. The service was friendly and accommodating, with a nice touch of offering a free bus pass. The location was convenient, close to the train station and supermarkets, making exploring the city easy. The dining experience was satisfactory, with good value for the money spent.
Rooms
7.0
The rooms were exactly as shown, a bit small for our family but provided what we needed.
Service
8.0
The service was very friendly and helpful, even going the extra mile to assist with our needs.
Location
9.0
The hotel's location was convenient, just a short walk from the train station and central attractions.
Dining
7.0
The dining experience was decent, offering value for the money spent.
Facilities
7.0
The facilities met our basic needs during our stay.
Joseph
United States,
October
2023
7.6/10
The family room was a bit cramped and stuffy despite the air conditioning being on, which didn't make it the best choice for a family visit. However, it was already provided, which was convenient. The service in Switzerland was not very helpful or friendly, except for the nice staff; there always seemed to be a queue at the reception desk when we needed anything. The location was good and reasonably priced, not too far from the center and great for the beach area of the lake, with easy access to transportation. The dining experience was really nice, especially in Ibis Clamart France, offering delicious meals along with vegan options. Some vegan dishes were available, too, making me feel valued. The facilities were decent.
Rooms
6.0
The family room was a bit cramped and stuffy despite the air conditioning being on. Not the most suitable for a family visit, but already provided.
Service
7.0
The service was nice, though there seemed to be a queue for the reception desk whenever we needed anything.
Location
8.0
The location was great for the beach area of the lake, and easy to walk into the center or catch the bus. Reasonably priced and not too far from the center.
Dining
9.0
The dining experience was really nice in Ibis Clamart France, with delicious meals and some vegan options available. Getting around after a great breakfast was convenient.
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